Frequently Asked

DO YOU SHIP WORLDWIDE?

Shipping destination

• We ship worldwide to over 150+ countries.

Shipping times:

Standard Shipping

• Orders to the Australia usually take 3-6 working days to be delivered to you and we usually ship within 2 business days.
• Depending on where you live, demand, slow postal services, and shipping delays, shipping may take up to 1 month for international orders to arrive at your destination.
• Shipping time might vary depending on location, shipment method and other factors. Please contact us at support@fidbits.com for specific shipping times

Shipping cost:

• Standard Australia wide shipping Fee: Free
• Express post Australia wide: $13
• Standard Worldwide Shipping Fee: $20

HOW DO I TRACK MY PACKAGE?

Tracking numbers will be provided with your shipping for express post and international shipping options only, notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country. You can track your package through our website

WHAT IF I CHANGE MY MIND? CAN I RETURN IT OR EXCHANGE IT TO DIFFERENT STYLES?

• We cannot issue refunds once the order is shipped. However, if you contact us quickly after making the order, we can cancel your order and issue you a refund.
• We offer free returns/exchanges if there are any defects associated with the merchandise that are a result of our fault. If a problem is present, please inform us within a week of receiving.

WHY WAS I CHARGED A DIFFERNT PRICE THAN STATED ON THE WEBSITE?

We are a Australian based company and our prices are based in AUD. However, we've included a currency converter on our website that automatically converts this price to your local currency! Upon checkout, the prices will be converted back and charged in AUD. If you are using a credit card with any currency other than AUD, there may be slight discrepancies between what you're charged and what was displayed on our website due to differences in the conversion rate used by your credit card company.